Refund Policy
We want you to be completely satisfied with RuntimeForce. This Refund Policy outlines how refund requests and chargebacks are handled for subscription purchases and add-ons.
1. Merchant of Record
All financial transactions, customer billing inquiries, chargebacks, and refund settlements are processed by Paddle.com, our authorized Merchant of Record.
2. 14-Day Money-Back Guarantee (Initial Purchase)
If you subscribe to a paid plan (Pro or Studio) for the first time, you have the right to request a full refund within 14 calendar days from the initial transaction date, without needing to justify the reason.
- Refund requests must be submitted within 14 days of the initial billing timestamp.
- Upon approval, your subscription will be downgraded to the Free tier.
- Refunds are returned to the original payment method through Paddle within 5–10 business days.
3. Subscription Renewals
Subscriptions renew automatically. You can cancel future renewals at any time in your Account settings. If you forgot to cancel prior to an automatic renewal, you may request a refund within 7 calendar days of the renewal charge, provided you have not used the cloud AI credit allowance for that renewal period.
4. Token Add-On Packages
One-time token add-on packages (e.g., 500K tokens, 2M tokens) are digital consumable goods credited immediately to your balance. Once consumed, token add-ons are non-refundable. If purchased in error and entirely unused, you may request a refund within 7 days of purchase.
5. How to Submit a Refund Request
To initiate a refund, please send an email to:
Subject: Refund Request — [Your Account Email]
Please Include: Your account email address, date of charge, and Paddle order/invoice number.
Our billing support team responds to all refund requests within 1–2 business days.